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Employee Spotlight: Missy Shifflett, Branch Manager & Loan Officer

blonde woman in black shirt and glasses sitting in a leather desk chair and smiling

Missy Shifflett is Branch Manager and Loan Officer at Highlands Community Bank Hot Springs Branch. As a valued member of our team, Missy brings years of experience, expertise and support, and a deep understanding of her community and those that inhabit it.

A Home at Highlands Community Bank

Missy is a genuine banking professional with over 20 years of experience in the industry. She joined the Highlands Community Bank family in 2017 and brought many customer service-facing skills and processes. Before joining the team, Missy had worked at other banking institutions but was drawn to work at a local bank like Highlands Community Bank, where she could better serve her community.

Missy has held various roles in her banking industry career, starting as a teller and working up to customer service representative, loan officer, and eventually branch manager. Having worked in all these positions, Missy has gained a deep understanding of what it takes to provide exceptional service to customers and help them achieve their financial goals. “Since we’re a local bank, we get to know every customer that comes through our door. They’re our neighbors; they mean a lot to us, and we value them,” Missy mentions.

As Branch Manager and a Loan Officer, Missy helps her community members with loans, opens new accounts, hops on the teller line when needed, and assists with any debt cards or online banking issues. She takes pride in tending to the needs of our customers as if they were her neighbors because, in many cases, they are.

Missy’s experience and knowledge of the banking industry and community have made her an invaluable asset to the Highlands Community Bank team. Her local roots and commitment to her community shine true in how she serves customers and helps them achieve their financial goals.

Your Friendly Neighborhood Bank

When you bank with us, you’ll receive personalized service, recognize our local presence, and benefit from Highlands Community Bank’s services and products, like our loan products. Missy helps customers with their loan journeys by sitting down with them, guiding them through paperwork, discussing their concerns, and answering any questions.

“When I can assist a customer with a loan for any situation, it gives me such gratification. Whether it’s an auto loan, a personal loan, or a home loan, I love being there for my customers and putting them with the right loan product. If we can’t find a solution that day, we work with our customers and help get them where they need to be.”

As a local bank, Highlands Community Bank makes local decisions. Missy mentions, “If you call for a loan today (besides a real estate loan), you’ll likely get an answer and sign your documents today. We don’t have to send those loan applications out to be approved by some bank that doesn’t know you. We make those decisions here.”

“It’s that simple. We go above and beyond with each of our customers.”

Why Choose a Local Bank in the Alleghany Highlands

Highlands Community Bank was created to provide local, trusted banking for residents of the Alleghany Highlands. We proudly invest in our communities through local decision-making, financial guidance, and a sincere passion for serving our neighbors. We value the security and trust of all of our customers and strive to nurture long-standing relationships.

“We are a community bank that makes every effort to learn the needs of our customers,” Missy shares. Highlands Community Bank is not just a bank but a piece of the community.

We are a bank that offers products and services, but Highlands Community Bank is much more than that. We invest in our local community to support our customers, neighbors, and employees. “Our community is very important to us. We sponsor sports teams and festivals and give back to our neighbors with donations. We’re willing to help with anything we can,” Missy mentions.

When Missy isn’t going above and beyond for Highlands Community Bank customers, you can find her walking her dog in the great outdoors on the Jackson River Trail, spending time with her loved ones, or vacationing in the Outer Banks.


As a local institution, Highlands Community Bank makes local decisions, provides customers with personalized service and products, and ensures they have the right people on staff to help their community. Missy Shifflett is committed to serving her community, and we are sure lucky to call her one of our own.

The team at Highlands Community Bank is invested in the community and will continue to provide banking services and products that cater to the needs of the Alleghany Highlands. Contact us today for any banking needs!

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