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Your information hub.

Summer Technology Upgrade 2025.

Technology Upgrade ScheduleView Upcoming ChangesFAQsContact Us

Thank you for choosing Highlands Community Bank with your accounts, finances, and banking experience. To make your banking experience better, simpler and more secure we will be undergoing a technology upgrade this July. Rest assured, every enhancement was handpicked to make your banking experience better than ever before.

In addition to the information booklet you have received, this webpage will serve as your online hub for information before, during and after the upgrade. And remember, signing up for Online Banking is the safest and most secure way to ensure we have your email address to keep you up to date on the upgrade.

Any additional digital communication will come from donotreply@hc.bank.
We can’t wait for you to enjoy your new and improved banking experience.

Technology Upgrade Schedule

Thursday, July 24:

  • All branches will be open normal business hours.
  • ATMs will be out of service.
  • Your old debit card will be deactivated. You will need to activate your new debit card.
  • Online and Mobile Banking will be unavailable starting at 3:00 PM.
  • Telephone banking will be unavailable starting at 5:00 PM.
  • Any pre-authorized deposits or withdrawals scheduled during the system upgrade weekend will be posted as normal.
  • Transaction limits on debit and Point-Of-Sale (PIN purchase) transactions will temporarily change to $1,000, with a maximum daily limit of $1,300. Please plan ahead for this reduced availability and withdraw any cash you might need during this period prior to July 24.
  • Extended customer support hours: 8:00 AM to 7:00 PM; call (540) 962-2265.

Friday, July 25:

  • All branches will reopen with new technology in place at 9:00 AM. All branches will be open from 9:00 AM to 5:00 PM.
  • ATMs are expected to be available by 5:00 PM. Not all ATMs will come back online simultaneously, and the time required for each may vary. ATM withdrawal limits will temporarily change to $300.
  • In-branch banking transactions can only be processed during normal business hours, 9:00 AM to 5:00 PM.

Saturday, July 26:

  • The bank will be open for telephone support only.
  • The bank will provide debit card support and replacement for customers who request an appointment. This service will be offered at the drive-through of all 3 branches. Please call ahead to make an appointment.

Sunday, July 27:

  • Bank branches and telephone support will be closed.

Monday, July 28:

  • Online and Mobile banking will return online at approximately 9:00 AM.
  • Telephone banking will be restored at approximately 9:00 AM.
  • ATM withdrawal limits return to their normal, pre-upgrade amounts.
  • Transaction limits on debit and Point-Of-Sale (PIN purchase) transactions will return to normal, pre-upgrade amounts.
  • Extended customer support hours 8:00 AM to 7:00 PM; call (540) 962-2265.

Tuesday, July 29 – Friday, August 1:

  • Extended customer support hours 8:00 AM to 7:00 PM; call (540) 962-2265.
  • Technology upgrade is complete.

Have questions? Want to learn more?

  • What you can expect during and after the upgrade.
    View Changes
  • Your full guide to the July 2025 technology upgrade
    View Guide
  • Answers to all your Summer 2025 Technology Upgrade questions.
    FAQs

Highlands Community Bank cares about keeping you safe.

During this transition, remember to keep up with your security practices:

  • Be aware of scams and always think twice before giving out your information.
  • If it feels suspicious, donʼt respond. Fraudsters may try to use this opportunity to steal your personal information.
  • Donʼt give out your passwords. We will never ask for your password.

All our official digital communications will come from donotreply@hc.bank. If you have any questions, please contact info@hc.bank or call your local branch, weʼd be happy to assist.


Contact Us

  • People you can count on.

    You can count on the team at Highlands Community Bank to make this a smooth transition from start to finish. We are confident that when the upgrade is complete, you will enjoy increased speed, convenience and ease in both our Online Banking and Mobile Banking platforms. We can’t wait for you to see how our new technology improves your journey toward your financial goals.

    Please check this page for further information and instructions regarding the Technology upgrade.

  • Who is Highlands Community Bank?

    Highlands Community Bank has loyally served Alleghany Highlands for 23 years and counting. Our team is fully committed to the betterment of our customers and communities by treating everyone like our neighbor and not just a number. We will continue to invest in them, their futures, and their financial goals for decades to come.
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