FDIC-Insured - Backed by the full faith and credit of the U.S. Government

Better, faster, simpler banking.

It's officially here.

We recommend you review the following notices below:

  • Online and Mobile banking returned online at approximately 9:00 a.m.
  • Telephone banking was restored at approximately 9:00 a.m.
  • ATM withdrawal limits have returned to their normal, pre-upgrade amounts.
  • Transaction limits on debit and Point-Of-Sale (PIN purchase) transactions have returned to normal, pre-upgrade amounts.

Please keep an eye out for further instructions on how to log in to your new online banking platform.

WHAT’S NEW

New Mobile App

You are now able to access all your HCB accounts through our upgraded mobile app. The app will automatically update for iPhone users, while Android users will need to download the new version from the Google Play® store.

Account To Account Money Movement

You will be able to seamlessly transfer funds between your HCB accounts and accounts at other financial institutions—in person or through Online/Mobile Banking.

eSign

Visiting a branch will no longer be mandatory to sign account and loan documents. You’ll have the option to conveniently e-sign them from your computer or smartphone.

Enhanced MasterCard® Debit Cards & Mobile Wallets

Our enhanced MasterCard Debit Cards will come with EMV-chip technology. Like your existing card, you’ll eventually be able to add them to your Apple or Google wallet and use Tap-to-Pay at numerous vendors. Further details will be shared as they become available.

Enhanced Online Functionality

You now have digital access to all your HCB business and personal accounts with a single sign-on.

Person-to-Person (P2P)

This payment alternative will be enabled for all customers; once active, you can add payees and send funds instantly—no extra enrollment required.

GET TECHNICAL SUPPORT

We are committed to making this transition easy and ensuring you enjoy upgraded banking as soon as possible. If you have any questions or need any support understanding changes or accessing your accounts, please call (540) 962-2265. Our technical support center will be open for extended hours July 24 – August 1, 8:00a.m. – 7:00 p.m.

THANK YOU FOR TRUSTING US!

At Highlands Community Bank, we know where you choose to bank is personal and we are very thankful for each relationship weʼve grown and nurtured. Our upgraded banking system will make your experience at Highlands even better and more intuitive to your goals. We canʼt wait to continue helping you chase your financial dreams.

Have questions? Want to learn more?

  • Your full guide to the July 2025 technology upgrade
    View Guide
  • Answers to all your Summer 2025 Technology Upgrade questions.
    FAQs

Highlands Community Bank cares about keeping you safe.

During this transition, remember to keep up with your security practices:

  • Be aware of scams and always think twice before giving out your information.
  • If it feels suspicious, donʼt respond. Fraudsters may try to use this opportunity to steal your personal information.
  • Donʼt give out your passwords. We will never ask for your password.

All our official digital communications will come from donotreply@hc.bank. If you have any questions, please contact info@hc.bank or call your local branch, weʼd be happy to assist.


Contact Us

  • People you can count on.

    You can count on the team at Highlands Community Bank to make this a smooth transition from start to finish. We are confident that when the upgrade is complete, you will enjoy increased speed, convenience and ease in both our Online Banking and Mobile Banking platforms. We can’t wait for you to see how our new technology improves your journey toward your financial goals.

    Please check this page for further information and instructions regarding the Technology upgrade.

  • Who is Highlands Community Bank?

    Highlands Community Bank has loyally served Alleghany Highlands for 23 years and counting. Our team is fully committed to the betterment of our customers and communities by treating everyone like our neighbor and not just a number. We will continue to invest in them, their futures, and their financial goals for decades to come.
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