Conversion Booklet

8 What’s staying the same? Services and features that will remain the same when the upgrade is complete. Our Team During and after the system upgrade, the local bankers you know and trust will be with you every step of the way.  Deposit Account Numbers and Features Your existing deposit account numbers will not change. The benefits and features of your deposit account will stay the same as well.  Written Checks in Process All checks written before and after the conversion will be processed as usual.  Electronic Payments via ACH Any pre-authorized electronic payments will not be affected by the system upgrade. This includes transactions such as direct deposit of payroll or Social Security, or pre- authorized drafts such as telephone or utility bills.  Telephone Banking The telephone banking number will stay the same. The number is ( 540) 965-0005 . When calling the Telephone Banking system post-upgrade, customers will be required to input their account number. Website and TelephoneNumbers Our web address will remain www.hc.bank. All branch phone numbers will remain the same. Scheduled Payments The technology upgrade will not affect scheduled deposits and withdrawals, such as Social Security benefits and payroll direct deposits. Authorized BillPay items, such as utility bill payments, will also continue unchanged, requiring no action on your part.