Conversion Booklet

11 Whatwill happentomy regularlyscheduleddeposits,withdrawals, andautomaticbill paymentsbeforeandafter theupgrade? The technology upgrade will not affect scheduled deposits andwithdrawals, such as Social Security benefits and payroll direct deposits. Authorized BillPay items, such as utility bill payments, will also continue unchanged, requiring no action on your part.  However, youwill be unable to schedule online bill payments after Thursday, July 23 until Monday, July 28. If scheduled before July 23, the last payment date to be processed on our old technology is July 25. Your vendor informationwill transfer, but not your history. Youmay also want to print your history, payees, account numbers, and schedules before July 24 if historical BillPay information is important to you. Any recurring payments you have established using your old debit card will have to be re-established. What if I’mnot signed up for online andmobile banking, or don’t knowmy username/password? We recommend that you sign up for Online Banking, as this is the safest and most secure way to ensure we have your email address to keep you up to date on the upgrade. If you do not know your online and mobile banking username, please contact your local branch prior to July 24. What if I have a debit card dispute onmy old card?   After old debit cards are deactivated, you have until January 20, 2026 (180 days) to report any transaction disputes. After that time, merchant returns to your old debit card will no longer be possible.    Why doesn’t my debit cardwork?   Please be sure to activate your new debit card prior to use. If your debit card is not working, please make sure you have the latest card from us. Your old card (which pictures a scenic overlook) will no longer work beginning Thursday, July 24.  If you never received a new card, please reach out to our card services department at (540) 962-2265. Will I still have access to past eStatements?   You will have access to the last two years of eStatements. April through July 2025 statements may take three to four weeks to become available in your Online Banking portal. All other eStatements will be available when Online Banking is active. We recommend that you download your past eStatements for your records prior to 12:00 a.m. on July 18.